• Capably deliver case management services and choice counseling to persons experiencing developmental or intellectual disabilities, at-risk youth in an agency group home-based setting
• Efficiently perform high-impact and direct care activities for the youth with an aim to positively improve their standard of living
• Facilitate regional team crisis coordination by providing information, assistance, and prompt referrals as required to ensure the safety and security of the at-risk youth population
• Execute functional needs assessment for the at-risk youth, including implementing the pre-defined individual development plans
• Successfully create and maintain accurate client case records, including all targeted case management activities documentation as received from other individuals/agencies

• Commended for delivering outstanding customer service experience and building trust by completing payment services and giving cash receipts as per banking standards and procedures
• Effectively assisted customers in accomplishing their needs by recommending Bank Five Nine’s other products and services
• Mediated and resolved customer queries, complaints, and requests promptly with timely actions

• Succeeded in delivering a superior customer service experience by providing the right guidance and recommendation to every guest at Culver’s
• Fostered organizational decision making by generating cash register, daily/ weekly summary, and operations reports as required
• Recruited, managed, and mentored high-performing teams to work together and achieve pre-defined individual, team, and organizational goals

• Received kudos for full compliance with State food safety and health policies, Taco Bell internal food quality, and portion control guidelines
• Successfully hired, supervised, scheduled, and trained Restaurant Team Members, Team Member Trainers, Shift Leads to ensure that they completed their assigned responsibilities
• Facilitated restaurant goals by partnering with the Regional General Manager in facility maintenance, daily operations, cash register maintenance, security, and inventory management

• Promoted complete compliance with State Food Safety/ Quality Control policy and organizational best practices, including documenting product rotation, product quality, and food temperature data
• Efficiently managed product inventory, employee schedules, safety training as per internal budgets, cost estimates, and business demands
• Ensured prompt and timely resolution of guest concerns, questions, and complaints

Bachelor of Science in Criminal Justice

Associate of Applied Science in Criminal Justice

Presentation of undergraduate research completed with Dr. Justin Patchin.